Shipping policy

Odiamond Shipping Policy

At Odiamond, we are committed to providing fast, secure, and reliable shipping for all our diamond jewelry products. Please read our shipping policy carefully to understand how we deliver your precious purchases.

 

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Custom or personalized orders may take 5–7 business days to process.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

 

Shipping Methods & Delivery Times

We partner with trusted carriers to ensure your jewelry arrives safely and on time.

Shipping Method	Estimated Delivery Time	Notes
Standard Shipping (US)	3–7 business days	Free on orders over $200
Expedited Shipping (US)	1–3 business days	Additional cost applies
International Shipping	7–21 business days	Duties and taxes may apply; calculated at checkout

Please note: Delivery times are estimates and may vary due to carrier delays, customs, or unforeseen events.

 

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Orders over $200 qualify for free standard shipping within the US.

International shipping charges are calculated based on weight, location, and customs fees.

 

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Use this tracking number to monitor your shipment with the carrier.

Please allow 24–48 hours for tracking updates to appear.

 

Shipping Restrictions

Currently, we ship to all US states.

International shipping is available to select countries. Check the shipping calculator at checkout for availability.

We do not ship to P.O. boxes for international orders.

Some remote areas may experience longer delivery times.

 

Lost or Damaged Packages

Odiamond takes great care to ensure your jewelry is delivered safely.

In the unlikely event your package is lost or damaged during shipping:

Contact us within 7 days of delivery.

Provide your order number and photos of the damage (if applicable).

We will work with the carrier to replace or refund your order.

 

Customs, Duties, and Taxes

For international orders, buyers are responsible for customs fees, import duties, and taxes.

Odiamond is not responsible for delays due to customs inspections.

 

Address Accuracy

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

Questions about Shipping?

If you have any questions regarding your order or shipping, please contact our support team:

Email: odiamonds@gmail.com

Phone: +1 (302)406-1494

Live Chat: Available on our website

We are happy to assist you and ensure your diamond jewelry arrives safely and promptly.